Poppy & Pout Zodiac Cosmic Crystal Lip Balm

Processing time: 2-10 business days as most products are made to order. 

You will likely receive you package it in 3-5 days after processing time. Once your package has been shipped we are not responsible for the time it takes the postal service to process and deliver your package. 

If you need a certain item in time for a birthday, holiday, or trip please order it ahead of time to ensure you receive it in time. 

Return Policy

We accept returns on eligible items within 14 days of purchase for a refund or store credit.

To be eligible for a return, items must be:

• Unworn, unwashed, and unaltered
• In original condition with tags attached
• Accompanied by a receipt

Any item that has been worn, washed, or altered in any way cannot be accepted for return.

Please Note:

• Accessories, sale items, and holiday items are FINAL SALE
• All custom-made or made-to-order items are FINAL SALE
• Items purchased at pop-up events outside of our storefront are FINAL SALE
• Gift cards are non-refundable and cannot be redeemed for cash
• Custom orders must be paid in full before production begins. An invoice will be provided, and your order will not be made until the invoice has been paid.

Damages & Issues

Please inspect your order upon receipt and contact us within 3 days if your item is defective or damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.